This month’s HBR echoes  much of what Lady Geek has been highlighting for the past 18 months-perfect timing for my upcoming Symbian talk.  Firstly, that women represent the largest market opportunity in the world- in aggregate, the opportunity is bigger than China and India combined.

Secondly that despite this, most companies continue to market to men and fail to explore how they might meet women’s needs. Or they target women as an afterthought through patronizing initiatives.  Dell’s Della being a perfect example.  The NY Times said Dell needed to go to the ‘school of marketing hard knocks.’

And namely, that those companies that can offer tailored products and services are in prime position to win, when the economy recovers.

Interviewing over 12,000 women about everything ranging from their jobs and education to their hopes and fears, BCG found that women are vastly underserved.  Women feel few companies have responded to their need for products and services specifically designed for them. Too many businesses behave if women had no say over purchasing decisions.  With the recovery in sight now, women will represent one of the largest opportunities and are an important force in spurring a recovery.  One of the findings echoes Wave 1 of the Lady Geek Brand Survey;

I hate being stereotyped because of my gender and age, and I don’t appreciate being treated like an infant.”

Interestingly, the research highlights that women are happiest in their early and later years and the lowest point is early and mid forties.  Women struggle to cope with both children and aging parents, so are most receptive to products that help them better control their lives and balance their priorities.

I could not agree more with their final point;

A focus on women as a target market-instead of a geographical target- will up a company’s odds of success when the recovery begins.

Its official.  Ladies, get your pink handbags out.  The new ad from PC World and Dell is officially the most patronising ever.  It starts with the line

My world is fashion.  I just have to colour co-ordinate everything.  Even my laptop.  That’s why I love the new Dell laptop.

Pass me the barf bag.  Please.  It just gets worse.  Should I get pink to match my shoes….  Must I go on?  I am sure you get the picture.

This is an example of 2 companies who have money to waste.  2 companies who have no idea of how to talk to women and most importantly, no idea of the role that technology plays in a women’s life.

I thought that Dell would have learnt from their latest Della ‘for women’ website which seems to have such bad press that they have renamed it.  This is disappointing as the Dell Inspiron mini 10 is a  fantastic piece of kit.   I also thought PC world had made some progress with their latest work.  But alas, it seems a group of middle aged balding in marketing (sorry but it has to be) decided that “women are the answer.”

Here’s the logic.

Women like shoes.

Women like pink.

So to make women like technology, we need to pink it up and dumb it down and make it match her shoes.

Do me a favour.  None of the professional women I know (which is where the biggest financial opportunity is) would be seen dead with a pink laptop.  For most women over the age of 12, pink is definitely not their world.

And even more offensive is not the colour, but the positioning.   The women I speak to love technology.  The creativity and human interaction it adds to their life.  Not because it matches their shoes.

On the positive side, it confirms how much technology brands need specialists such as Lady Geek to put an end to patronising ads like this.

My WARC conference presentation stressed that the best way to market to women is to be inclusive rather than to simply overtly exclude men. Nevertheless, most marketing activities aimed at women do so simply by shutting-out the other gender. It’s a mirror-image of the current marketing worst-practice. Della, the new netbook sales portal from dell is a pastel-pink feminized counterpart to the unapologetically ultra-masculine Dell.com. It’s a perfect example of the current trend of exclusion marketing.

I remember interviewing one Lady Geek who told me in no uncertain terms that the ‘Dixons Women’s Only night’ was her idea of hell.

“What are they going to do, give me cheese and pineapple on a stick and tell me how to turn the telly on?”

Not exactly the response that Dixons were looking for, and in my experience a strategy which never works quite as well as the men who invented it might expect.

Marketing to women should not feel like “an initiative” i.e that a group of 40 something balding marketing men have been sitting in the boardroom and some bright spark says ‘We need to appeal to women. I know, lets create a portal for women, pink up and dumb down our products…we could even call it Della…(guffaw guffaw)

I admire Dell’s intent. Its brave. It shows that they recognizes that in the current environment, its a smart strategy to improve your bottom line by targeting women. I’m skeptical that Dell will achieve their objectives for two reasons:

Firstly,  do they really have a long-term commitment to growing the female market? Dell has a history of superficial and short-term business strategies such last year’s half-hearted flirtation with Linux . Is there any commitment to go beyond the shell of rebranding and create something which will profoundly appeal to this new market? As Elisabeth Kelan states, when you open the Inspiron artistic shell, its just an ordinary dull Dell laptop underneath.  How much of the products and community parts of the site have been specifically developed with women in mind rather than been re-skinned to appeal to women?

Secondly, I do not think that Dell have achieved a depth of understanding of their new female audience. Evidence of this is the handy lifestyle tips which state the excessively obvious. We also find the usual marketing copy cliches such as ‘giving extension to your digital life’ (I don’t want a digital life, I want a life with technology in it) and ‘enhance your life with technology’ and the ‘giving’ section – it’s the kind of vacuous text that means absolutely nothing.

From a product perspective, the site makes a big deal of their pretty new Inspiron Netbooks, however there’s not a whole lot else on the site – yet another echo of Dell’s failed Linux strategy which also presented an absurdly limited subset of Dell’s quite massive portfolio of products.

My research conducted with Jupiter found that a third of British women are frustrated, alienated and bored by the way tech companies market to them. Despite this most tech marketers are in denial about what must be done: There is plenty which can be done- it just needs to be executed and approached in the right way.

Strategies tech brands need to apply;

1) Go for an implicit strategy appealing to women rather than creating an overt exclusive ‘silo’. Overt branding such as Della, Dixon’s Women’s Only nights and Comets Angels give out wrong signals. Nintendo spent hundreds of dollars understanding women and their fitness regimes but never overtly positioned Wii Fit as ‘gaming for girls.’

2) Make women the heart of your strategy not the icing on the cake. Nike Women has invested millions and is part of a strategy which demonstrates Nike’s long term commitment to women. It goes beyond flogging products and starts to offer real benefits.

3) Develop an authentic understanding of women and what they want before you embark on women only strategies. Employ experts such as the Lady Geeks (shameless plug) who will help you go beyond the superficial and can deliver your proposition in a way that is not going to get women irritated. Dell have lost touch with the reality of those women its trying to sell to.

4) Position technology as entertainment rather than a female or male pursuit. Jeremy Clarkson, has equal appeal and ratings amongst both sexes. Rather than talk about the technical aspects of a car in a dry way, he has used humour and entertainment as a way to make cars appealing.

Della is a somewhat superficial step in the right direction. Lets just hope Dell listen to their customers and radically overhaul Della the concept before it becomes yet another of Dell’s six-month flirtations.

Women’s contributions to the development of technology are often forgotten or written out of history. It is all too easy to forget that women had a significant impact on the development of technologies we use today.

The Ada Lovelace Day is celebrated today by more than 1,600 bloggers who have signed up to blog about her today. We at LadyGeek want to support this initiative and are proud to raise awareness for this exceptional woman.

 

Ada Lovelace (1815-1852) is rightly acclaimed to be one of the first  computer programmers. She wrote programmes for a machine  -  an early mechanical general-purpose computer - envisioned by Charles Babbage. Ada Lovelace was one of the visionaries who anticipated the power that computers can bring that go beyond number-crunching.

Ada Lovelace can be seen as a role model for women in technology and some of today’s role models are mentioned in this article in Computer Weekly.

 

 

 

Marketers seem to have finally come around to see that mothers use the Web 2.0. The insightful report called Digital Mom was produced by Razorfish and CafeMom.

 

The first part of the report is based on a survey with 1,500 mothers who are users of Web 2.0. The report produced some interesting findings:

1.    65% of mums use social networking sites, 56% SMS and 52% game online or via a game console. This is for me the most striking finding showing that gaming is no longer a niche activity for adolescent boys but has gone mainstream.

2.    There are also age differences. Moms over 35  are more likely to use the web as an information tool while moms under 35 are more likely to use social network sites. Also women with children over 12 tend to game more (57%) than women with children under 12 (51%).

3.    The mothers’ interests go beyond parenting. These women retain many interests. In the last three months the surveyed mothers had researched or purchases fashion items or clothing (40%), food and cooking (31%) and baby/parenting (26%), banking (22%), computer and electronics (21%) and medication/medical condition (20%).

Part 2 is based on an in-depth survey of 1,750 women active in CafeMum.

4.    Digitalmoms spent 18.5 hours per week online.

5.    These mums are active in social networking sites not passive consumers.

6.    The report develops five segments of digital mums: the self-expressor, the utility mum, the groupster, the infoseeker and the hyperconnector.

Marketers seems to have discovered that mums online a worthwhile target group. I wonder when we will see the Digital Dad.

 

 

Is her cleavage the ultimate signifier of a Lady Geek? Last Thursday I attended a Girl Geek Dinner and this was the question that led to a huge debate among the 100 plus women who work mainly in the area of technology.

 

Julie Lerman talked about her own journey as a woman in technology. She mentioned how her girlie interests were slowly relinquished to become one of the boys. She wanted to fit into the tech community and therefore she did not want to stand out as a woman. Over time she discovered how she can be a woman and a technical specialist and what combining these two identities means.

 

However she asked if some women in technology go in fact too far. Julie talked about how one female technologist used an image as her speaker photo for conferences which revealed her cleavage (the head of the woman was cropped to protect her identity). Julie commented that this sexualised image might go a bit too far. I somewhat shared her discomfort with it.

 

Some women in the room found this photo rather liberating. One woman said that men should get used to the fact that women have breasts. Others said that the cleavage shot is actually too sexualising and men would see the woman merely as a sex object rather than a serious speaker with a message. One woman replied that this might just be a clever way of advertising herself. But would that be an appropriate tactic for drawing attention to your work?

The issue came quickly to authenticity and being yourself. One woman said that the female technologist might just want to be herself. For her, this might mean to show her femininity through her cleavage. Is showing cleavage then the latest Lady Geek chic?

 

The discussion resembled debates around feminism and postfeminism. While feminists would stress that showing cleavage is demeaning to women because it objectifies them, postfeminists would say that it is actually liberating for women to show their cleavage and also – in a further step – to control men through it. We can think here about the Wonderbra ‘Hello Boys’ adverts with Eva Herzigova: many women found them empowering whilst others saw them as demeaning for women.

 

What would that mean for women working in technology and selling technology to women? Should technology being sold using women and their cleavages? This would be very similar to how technology actually used to be advertised. And these adverts speak mainly to men. Based on that, I would assume that only a fringe group of women would think that cleavage is geek chic.

 

There is also a professional dimension to all this: Women in the workplace in general have to navigate a narrow path of acceptable behaviour, and from my experiences, using too much of a cleavage is doing nothing for your professional image. It will position you mainly as an object of male desire rather than as a professional. That does not mean hiding your femininity but finding a way to emanate professional femininity.

 

 

 

Last week I had the pleasure to be invited by ?What If!, an innovation company, to join a good number of the Top 50 Women in Mobile Content. Jessica Sandin, who heads up mobile at ?What If! was named as one of the top 50 women in mobile content and to celebrate their success ?What If! invited them to the ‘Old Laundry’, one of their offices.

 

Offices sounds way too stuffy for ?What If!. It feels more like a mix between a living room and a playground. I wrote a case study about ?What If! a while ago and was impressed with how they generate innovation. Much of how they work resonated a lot with how I work with ethnographic methods in an academic context.  The difference is that we do not bring products and services to market but write academic articles.

 

The evening started with drinks and we then gathered around in a circle of sofas. We were not allowed to rest a long time because we had to complete a task: learn as much as possible about two women in the room. This was great fun.  We then heard more about what ?What If! does and Jessica started a discussion on what it means to be a woman in mobile content. The discussion resembled many of those ‘women in a male dominated environment’ discussions I witnessed before. At first there was some hesitation as to whether it is different for men and women in mobile content followed by a string of interesting stories which showed that being a woman does matter.

 

After an insightful discussion, we continued the evening with delicious canapés and fascinating conversations. All in all a fantastic evening to celebrate great achievements!

 

 

 

I love taking my iPod to the gym because it gives me the freedom to listen to music that reflects my exercise mood. However when using the iPod on the cross trainer, one of my favourite cardiovascular machines, I often manage to almost strangle myself. I wear my iPod with an armband around my upper arm (the earphone cables are dangling around and can get caught easily in the cross trainer). The armband looks a bit like an oversized sticking plaster but is overall quite stylish and does the job – as long as I don’t do anything where I need the biceps. The cable issue remains annoying and I developed a rather complicated system of keeping the cable out of my way.

However I then came across a much nicer solution: the Arriva headphones. You basically wear the MP3 player at the back of your head and have small cables leading into your ears. This does solve the cable problem. The downside: it is only available for the iPod shuffle and not for other iPods. Other iPods might be too big to wear them at the back of the head. It might also be difficult to change tracks. But it is a nice idea. Apart from using these headphones for sports it might also come in handy when you don’t want other people to know that you are listening to music. Particularly if you have long hair. 

A while ago Newsweek ran an article on a new breed of nerd: the nerdette. The nerdette is a girl nerd. These nerd girls are a growing group of young women who make the term nerd their own. They subvert the negative stereotype of the nerd either by not seeing it as derogative at all or by creating a new, more feminine version of the nerd. Instead of being social outsiders, they are social, enjoy networking and are often fashionable and stylish. And counter the stereotype of the nerd, they are not male. The male image of the geek, nerd or hacker seems to be outdated with this young generation of women who have grown up with new technologies. These young women take technology by storm whereas the few women who broke the glass ceiling in the tech industry - like Meg Whitman or Carly Fiorina – are slowing exiting as a recent article lamented. However there seem to be many women in the starting blocks to take on leading positions in technology if we are to believe Business Week or USA Today.

From academic research we know that what I have called ‘reprogram stereotypes’ is one way of overcoming stereotypes. Reprogramming stereotypes means to give them a different meaning. This meaning should not be a radical departure from the original meaning but a playful reinterpretation. This is exactly what the term nerdette does. It uses the stereotype of the nerd giving it a new meaning which is that women can be nerds too. Instead of conforming to the masculine undertones of what it means to be a nerd, being a nerdette gives you license to be feminine. The article mentions things like having been a cheerleader or wearing pink pumps as examples of this femininity. These are traditional qualifiers for being feminine. It shows that women do not have to be masculine to be a nerd/ette and can endorse traditional feminine attributes. However these attributes are feminine stereotypes in themselves.

The problem with stereotypes is that it restricts who can count as a certain type of person. Traditional nerds were defined on the idea that they are not women and therefore this definition excluded women from being nerds. The nerdette definition now includes women but only those who fulfill traditional expectations about femininity like being a cheerleader or liking pink heels. Nothing wrong with this per se, but many women might not want to use these classifiers of femininity - and might prefer flat shoes.

I also see another problem with this over-feminisation. This over-feminisation goes hand in hand with certain expectations of being sexy and available to men (this piece seems to suggest that nerd girls are particularly appealing to certain men and their main characteristic it to be beautiful, to wear glasses and to attend Star Trek conventions –Seven of Nine is of course their role model). However we know that if a woman is too sexy in the workplace, she generally is not seen as competent. Sexualising being nerd might therefore not necessarily be a beneficial subversion of a stereotype.

However the Newsweek article suggests that most of these nerdettes do not rely on over-feminisation but rather combine being a nerd with being a woman as part of who they feel there are. Being a nerd is now chic. At least to be a female nerd.

I was very pleased to read that vocational qualifications are – according to the educational foundation EDGE – on the rise in the UK. While this is certainly a positive trend, my heart sank when I read that 36% of vocational qualifications achieved by women are in the areas of health, public services and care and only 3% in engineering and construction. It appears that the occupational segregation with men and women working in different areas of work is as strong as ever.

Why does this matter? We know that so-called women’s jobs tend to be lower paid than jobs classified as men’s jobs. More importantly for Ladygeek, women tend not to chose or to remain in technology work.

I just recently read a report by CRAC: The Career Development Organisation which stated that female IT students outperform male students academically and are as keen as men to enter IT jobs. However, despite of this, a lower proportion of women actually ends up working in IT jobs. I find it puzzling that women decide to study IT but then don’t get jobs in the IT area.

Unfortunately, the study was less conclusive in terms of why this is the case. One could speculate that women find the culture of technical education alienating. Maybe because men treat women as exotic and less able to use and create technology. To counteract this problem, in the 1980s women-only vocational courses were en vogue. The rational was that women would be encouraged by seeing other women in their course, have it easier to find role models and are in an environment where they can speak out freely. However these courses have fallen out of fashion.

So, even in cases where women decided to break gender norms and enter an area which is coded ‘masculine’ in society, they often do not end up working in technology fields. More often women do not even chose areas of study and training in which technologies are central. This means that women lose out on the opportunity to shape new technologies and add a women’s perspective to them. They miss the change to leave their fingerprint on technology.

The rise of vocational training courses in the UK is certainly laudable and important. It would be even greater if vocational training courses that challenge gender barriers in society and at work would be developed to attract women and indeed men to non-gender typical areas of work.