Archive for the 'Articles' Category

Women know your place: The Boardroom

Published on June 15, 2009 in Games and Uncategorized. 2 Comments

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I feel like a Russian doll. I get smaller and smaller as the testosterone in the boardroom gets bigger and bigger. I tell myself I am a confident woman yet the environment I am in makes me feel I must change my persona and adapt to my ‘male’ surroundings. I must cut across people when they speak. I must hammer my point home with authority. I must emit an odour of superiority. I must show the world I am King.

So many women behave like men in the Boardroom. They feel they must emulate men to be successful. Many of the senior women I work with are not women I would aspire to be like. More like men in drag. This lack of appeal is one of the reasons why only 6% of women make up company board members. Cranfield’s survey finds Alliance Trust, AMEC and Marks and Spencer as the companies with the most women on their boards.

I want to propose a new style of Boardroom where women can openly use the traits they have: femininity, intimacy and authenticity. To create an agenda that is open, transparent and supportive. The Boardroom should not be a place for corporate politics but a place for productive intimate business.

Gestalt talks about how boards of directors tend to operate in ways that seek to minimise ineffectiveness. Trevor J Bentley, in relation to Gestalt, says

“Relationships on boards are often tenuous, superficial and dishonest. They are quite often transitory subsytems of people who support each other out of personal interest. The best that most boards achieve often through share option schemes, is to align the self interest of individual directors with the interest of shareholders. This approach tends to create a short term price focus that is nearly always to the detriment of the long-term sustainable growth and well-being of the business.”

This pretty much sums up why we are in a financial crisis. A group of money hungry men had short term personal goals of becoming richer without thinking about the long term consequences of their actions.

I want a far more ‘intimate’ and ‘authentic’ environment: Bentley states that there are 2 parts to working in an intimate system.

The first is knowing what I am prepared to offer others is what they want.

The second is knowing that what I want is what others are prepared to offer me.

My experience is that most people in meetings are never clear or open about what they want. It takes a series of long pointless and frankly ineffective meetings before you start to find out the other party actually wants. You have to “play the game” (countless times I have been asked to “play the game”-each time I am told this, I feel myself revert back to my Russian doll).

Once you are finally clear about what the other parties want, the quality of contact increases and people relate to each other with a degree of authenticity. Its a bit like when you have the frank conversation with your new boyfriend about what you want from the relationship. Once the hazy fog of second guessing has been lifted and everything is so much simpler and more enjoyable.

Today in the boardroom, I watch women emulate men, leaving the men to dictate the rules of the boardroom. Women must be prepared to use their feminine skills in a productive way and men must be prepared to build cultures that thrive on diversity and tolerance not conformity.

A feminised boardroom is not one where you would pink up the environment and dumb down the agenda. A feminised boardroom is a supportive place where both women and men feel safe in revealing what their intentions are upfront and then get on with the job at hand. How refreshing.

Della; doomed to fail or destined to succeed?

Published on May 28, 2009 in Articles and Electronics. 0 Comments Tags: , , , .

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My WARC conference presentation stressed that the best way to market to women is to be inclusive rather than to simply overtly exclude men. Nevertheless, most marketing activities aimed at women do so simply by shutting-out the other gender. It’s a mirror-image of the current marketing worst-practice. Della, the new netbook sales portal from dell is a pastel-pink feminized counterpart to the unapologetically ultra-masculine Dell.com. It’s a perfect example of the current trend of exclusion marketing.

I remember interviewing one Lady Geek who told me in no uncertain terms that the ‘Dixons Women’s Only night’ was her idea of hell.

“What are they going to do, give me cheese and pineapple on a stick and tell me how to turn the telly on?”

Not exactly the response that Dixons were looking for, and in my experience a strategy which never works quite as well as the men who invented it might expect.

Marketing to women should not feel like “an initiative” i.e that a group of 40 something balding marketing men have been sitting in the boardroom and some bright spark says ‘We need to appeal to women. I know, lets create a portal for women, pink up and dumb down our products…we could even call it Della…(guffaw guffaw)

I admire Dell’s intent. Its brave. It shows that they recognizes that in the current environment, its a smart strategy to improve your bottom line by targeting women. I’m skeptical that Dell will achieve their objectives for two reasons:

Firstly,  do they really have a long-term commitment to growing the female market? Dell has a history of superficial and short-term business strategies such last year’s half-hearted flirtation with Linux . Is there any commitment to go beyond the shell of rebranding and create something which will profoundly appeal to this new market? As Elisabeth Kelan states, when you open the Inspiron artistic shell, its just an ordinary dull Dell laptop underneath.  How much of the products and community parts of the site have been specifically developed with women in mind rather than been re-skinned to appeal to women?

Secondly, I do not think that Dell have achieved a depth of understanding of their new female audience. Evidence of this is the handy lifestyle tips which state the excessively obvious. We also find the usual marketing copy cliches such as ‘giving extension to your digital life’ (I don’t want a digital life, I want a life with technology in it) and ‘enhance your life with technology’ and the ‘giving’ section - it’s the kind of vacuous text that means absolutely nothing.

From a product perspective, the site makes a big deal of their pretty new Inspiron Netbooks, however there’s not a whole lot else on the site - yet another echo of Dell’s failed Linux strategy which also presented an absurdly limited subset of Dell’s quite massive portfolio of products.

My research conducted with Jupiter found that a third of British women are frustrated, alienated and bored by the way tech companies market to them. Despite this most tech marketers are in denial about what must be done: There is plenty which can be done- it just needs to be executed and approached in the right way.

Strategies tech brands need to apply;

1) Go for an implicit strategy appealing to women rather than creating an overt exclusive ’silo’. Overt branding such as Della, Dixon’s Women’s Only nights and Comets Angels give out wrong signals. Nintendo spent hundreds of dollars understanding women and their fitness regimes but never overtly positioned Wii Fit as ‘gaming for girls.’

2) Make women the heart of your strategy not the icing on the cake. Nike Women has invested millions and is part of a strategy which demonstrates Nike’s long term commitment to women. It goes beyond flogging products and starts to offer real benefits.

3) Develop an authentic understanding of women and what they want before you embark on women only strategies. Employ experts such as the Lady Geeks (shameless plug) who will help you go beyond the superficial and can deliver your proposition in a way that is not going to get women irritated. Dell have lost touch with the reality of those women its trying to sell to.

4) Position technology as entertainment rather than a female or male pursuit. Jeremy Clarkson, has equal appeal and ratings amongst both sexes. Rather than talk about the technical aspects of a car in a dry way, he has used humour and entertainment as a way to make cars appealing.

Della is a somewhat superficial step in the right direction. Lets just hope Dell listen to their customers and radically overhaul Della the concept before it becomes yet another of Dell’s six-month flirtations.

Every Brand needs a Moral Contract to attract Women

Published on May 11, 2009 in Mobile Phones and Uncategorized. 0 Comments

The latest N-vision data highlights 50% of women buy fair trade products compared to 35% of men. Women are 10% more likely than men to boycott those manufacturers who contribute to pollution. Women are 5% more likely to consider themselves as ethical shoppers compared to men. Younger women (under 35) and older women (45-64) are far more likely to disagree or disagree strongly compared to men with the statement ‘Most companies in this country are fair to consumers.’

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There has been a change in the nation’s mood over the last 30 years: In 1980, only 12% of women and 15% of men agree with this same statement about fairness. By 2008, it was over 40% of men and 42% of women.

There is now a sense of injustice about the way women feel companies treat them. A feeling of being cheated by those corporations who have power. A sense that they should be ‘doing their bit’ for the people and their ‘bit’ should be much more significant than it currently is.

I predict women will lead the movement from a ‘me’ society to a ‘we‘ society. Women no longer want a society with naked greed at its heart. They want generosity as its core value and will seek out brands that offer this.

Brands which are seen to lack this moral dimension are loosing out on more than just a sales opportunity: Brands which are known for their morality are more easily forgiven, or at least given the benefit of the doubt in the event of rumors and bad-news. Take the opposite extreme: Brands such as Monsanto which have allowed themselves to be known for doing things which are not entirely ethical are more easily embroiled in yet more whispering campaigns. There’s a huge cost to appearing immoral.

Brands such as Kiva.org (the micro-lending exchange) are leading the way with a moral contract at the heart of their proposition. Technology brands,with the exception of Google’s “Dont Be Evil”, are trailing way behind with moral propositions.

But why should tech brands care? We are used to buying our tech-products from anonymous sounding foreign brands of whom we know very little about. What could these companies benefit from being seen as ethical? I think there is still a great deal to win in a world of undifferentiated products in commodity markets. You might as well flip a coin when choosing between an Asus and an Acer, but what if the manufacturers could find a way show their differences which appeal to the “slacktivist” sense of moral consumers?

The cynical amongst us will call it green-washing, but the fact remains that people will often choose a higher-priced product if they feel that it is more ethically sound, even people who’d never attended a protest march in their lives. Shopping is a form of passive-activism.

Tech brands must take the advice of Bill Bernach and:

Stop believing in what we sell and start selling what we believe in.”

The fact remains women are still more loyal to companies than men. Men are approx 10% more likely to agree with the statement ‘I am less loyal to companies that I previously was’. If tech brands want to attract and retain the most loyal sex, they must start with a moral contract and set of values.

This is no longer niche idealism but corporate realism.

Tech Porn is dead

Published on January 20, 2009 in Articles and Electronics. 1 Comment

This is the 21st century right?. I pick up the T3 2009 calendar and can’t believe what I am seeing. I check it is 2009 and I have not found a vintage copy of the 1979 edition. Each month has a gadget of the month with a erotic shot of a girl ‘wet’ with excitement holding a strategically placed gadget in her legs, arms, breasts. January we have a woman with a see through slip on in water holding an android phone. February we have a women kneeling in hot steam holding an ‘eco gadget’. March shows us a women with a touchscreen strategically placed in her bikini. Do I need to go on?

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In my previous post, I demonstrated that women are a growth market while male markets are saturated. Marketers missing out on a £5billion pot of gold (a conservative figure according to Jupiter), I predict T3 will be out of business in a year. Their magazine relies on its core audience of “sexually repressed nerds” according to Wikipedia. All of whom have the skills to download real porn from bit torrent and don’t need this half-hearted house tech-porn.

Showing the calendar to some male colleagues, one told me the only place he could see the calendar was “on the wall of kwik fit”. Hardly an aspirational image for your average man with disposable cash. If you are trying to woo a girl, and she walks into your bedroom and see a copy of T3 or worse, the T3 2009 calendar, what sort of signal does that send? Even a sexually repressed nerd can think that one through. Some of the advertising in T3 is no better, this Asus ad being a good example.

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Rather than default to a out of date, lazy way of selling technology to men at the expense of attracting women, technology brands need to be more innovative with their media strategies. Technology has become so accessible and embedded into our culture, that the hard sell of technology is no longer needed. There is no such thing as Early Adopters.

Tech brands need to think innovatively about to communicate to both men and women and buying a media strategy of tech porn like T3 just ain’t going to cut it. What brands need to do:

1. Leverage the blogging community as they are the key influencers. Panasonic are doing this at CES. Who are you more like to trust for a product review- a blogger or a paid for reviewer?

2. Connecting your audience to like minded people is a great way to earn their respect and ultimately their trust. Hewlett Packard used ‘brandalists’- legal grafitti artists to get their HYPE message across and generated so much positive WoM.

3. Be brave. Be rebellious. And dont waste money on advertising in magazines like T3. Goodbye T3 and Good Luck.

Designed by Women for Everyone

Published on January 18, 2009 in Articles. 0 Comments Tags: , , , .

Belinda mentioned in one of her recent posts that the consumer tech industry is now at a stage the car industry inhabited many years ago. Many car manufacturers have indeed started to take women as consumers seriously. For a long time, most cars are implicitly or explicitly designed for men and by men.

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At London Business School, I have conducted some research with Volvo. A group of women at Volvo thought it was about time to show the world what a car designed by women may look like. This produced the first concept car designed by an all women team to provide the world with a practical example of how women would design a car. The car was presented in 2004, but there are some valuable lessons to learn here.

The task was to design a car that would not be futuristic but realistic in terms of the needs of women as well as men. Their research has indicated that in the premium car segment women are the hardest group to please and building a car that meets their expectations also means to build a car that will please men.

The team conducted an external and internal study to explore what women want in cars. The central idea about the project was to ask questions in a different way.

Research found for instance that women like an easy to park car not because they cannot park but because they park a car much more often during a day.

The team also challenged the idea that cars are designed with men in mind fitting their bodily features much better than those of women.

The concept car was very innovative because the team re-thought fundamentals of car design such as where the hand breaks or the washer fluid were situated or how the doors should open.

In addition a new concept of headrests was introduced allowing people with ponytails to sit comfortably and the layout of the car was a 2 by 2 version with the rear two seats being moved in slightly to allow the driver to see the rear passengers.

The team wanted to create a car that felt more like a living room and decided to include having movable cushions and different fabrics for the upholstery of seats.

Although it was never intended to be built, the concept car provided a lot of thought provoking ideas which influenced the design of other cars. Tasking women’s perspectives into consideration challenged how things had always been done. The result was a concept car that was built by women for everyone. 

Goodbye Men, Hello Ladies

Published on January 9, 2009 in Articles, Electronics, Games and Home Entertainment. 1 Comment

Jerry yang, Yahoo’s ex chief exec announced that the advertising industry was facing the toughest downturn in decades. The age of extravagance is gone. The age of the hangover is here. No more big marketing budgets with money to trial and test cool ideas. Its about ROI. Its about bold, strong brands having a clear positioning. Tough times need solid, focused leadership, a lesson that Woolworths learnt the hard way.

Napoleon declared the essence of strategy is sacrifice. Never has this been more true than in the current climate. And the sacrifice should be allocating marketing spend to men- a well saturated market. Lad’s mags are already pregnant with tech-brands competing for their attention. Women are the financial opportunity and Jupiter estimate marketers are missing out on £0.5billion by not marketing to women.

Out of every 10 gadgets, 4 are bought by women. And no before you ask we are not talking about fridges and washing machines. More women than men play games between the age of 24-35 than men now And we are not just talking the Sims. World of Warcraft now has 50% female players.

The research I conducted with Jupiter highlighted (now Forrester), ownership is on a par with men in most categories. Couple that with the fastest growing segment on social networks is married women with children. And according to an N-vision survey, December 2008, approx 40% of women are transacting on the Internet (ie spending money rather than just using the Internet for communication, information and entertainment) compared to 30% of men. Hence, Women are no longer a niche audience - they are the budget-holders and drivers of growth.

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The editor of marie claire is right when she says:

“When it comes to tech brands and women, technology companies are in the same place the cars industry was 20 years ago.”

With the exception of Nintendo and it’s Wii, Apple, no other brand is talking the female language. I agree with Hilary Chilura when she says:

“Like nervous teenage boys at a junior high-school dance, tech marketers haven’t figured out how to talk to women”.

Ask any family who was in charge of buying the Christmas gifts, and you’ll find out its women not men. Women are not only buying technology for themselves, but as the Chief Household Officer, are buying for kids, husband, gran and friends. Women are in charge of the house, but more importantly are in charge of the living room (see Battle for the Living Room) where many of the technology lives: PVR, console, HD TV…. In my house, its my husband who lives in ‘his’ world but its me who lives in the ‘real’ world. I am deciding what we should cut back on, how much we can save and what we will buy when it comes to technology.

If tech brands want to be successful, they should focus on women at the expense of men. Women are no longer ‘the Second Sex. ‘ Rather the most profitable sex.

What this woman wants

Published on January 2, 2009 in Articles and Games. 2 Comments

My soon-to-be step daughter craved one for Christmas. My taxi driver on New Year’s Eve regaled me with tales of her daughter staying in for the night with hers, along with a bevy of mates and plenty of booze. My work buddies spent the festive season playing with theirs and my fifty-something female friend has finally got her hands on one too. I’ve got two and my little sister would love to have her own which she needn’t share with our brother.

The Nintendo Wii has got to be the most female-friendly games console ever to have gone on sale, with the possible exception of its stablemate the DS. The Wii seems to have it all – the silly name, the small size (so unlike the threatening bulk of the po-faced and high-priced PlayStation3), the innovative control system and games that make people laugh rather than want to shout at the screen or shoot up suburban shopping malls, or so the Daily Mail would have us believe. Nintendo has even created a convincing fitness title that’s makes working out not only less of a chore but even, whisper it, something entertaining.

The Wii has captured people’s imaginations and is showing them that video games can be relevant to anyone. Sure, the graphics are terrible and, even now, two years after its launch, games developers are only just beginning to explore the possibilities its control system has opened up for them.

The only fly in the ointment, other than the inevitable stock shortages that have become the unfortunate hallmark of any successful piece of hardware, is the ad campaign that flooded the nation’s bus shelters, billboards and TV screens in the run up to Christmas. Impressive in its scope and in the amount of cash that Nintendo threw at it, the sight of the Redknapp’s larking around playing Mario Kart and seeing Ronan Keating and sprogs having a family moment in front of their Wii made me shudder. And on the DS side – Girls Aloud claiming they spent their time on tour playing Nintendogs? Do me a favour.

Forget paying through the nose for unlikely celebrity ambassadors next year – instead, spend the money on getting more Wii Fits shipped (they’re still as rare as hen’s teeth and I know 10 people who’d like one) and invest in making some great games with universal appeal. The Wii could be the device that turns gaming from a past time seen as child’s play into a leisure phenomenon that will change the way women live. Viva la revolution.

I am a PC

Published on December 8, 2008 in Articles and Electronics. 3 Comments

At first when I heard about the Microsoft “I am a PC” ads, my first instinct was that the world’s biggest computer company should not feel the need to respond to Apple’s “I’m a Mac and I’m a PC” ads which had aired more than six months ago. It signified that not only that they gave a damn but also they were likely to loose control of the debate.

After seeing the hundreth Apple ad mimicking and stereotyping the Microsoft user, I started to see Apple as the bully of the playground. Poking fun at the perceived ‘not so cool’ Microsoft user was like the ‘IT’ girl in the playground with the cooler nike trainers picking on others. Microsoft approached me to be in the I am a PC – you can see my VT here:

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I wanted to do it not only to get the Lady Geek brand out there but more importantly, I am tired of the unconditional and undeserving love people have for the Apple brand. The original reason for the Apple brand being so desired, was clearly a great product but also this idea of being the underdog and a brand for the non conformist.

With Apple’s growth rate surpassing Microsoft, has Apple become the brand for the lazy conformist? The person who can’t think past the mac tax and see the new sexier brands like asus and acer chomping at their heels? Is Apple’s behaviour precisely the behaviour of that which they criticized Microsoft? Have the tables turned? And ultimately, do the I am PC ads successfully connect women with Microsoft?

I showed some Lady Geeks the ads and they got an encouraging response. With comments from ‘I love the stories behind the technology’ to ‘it made me reappraise the role of technology in my life.’ If its objective is to build the brand ethos first and foremost, its clearly successful. It has managed to move away from the technology and product specs and talk about what technology means to women and what they care about. It achieves Malcolm Gladwell’s fundamental question of what can Microsoft mean to people over and above being a software developer.

But if its aim was to get people to reappraise Vista, then there is a fundamental problem to solve. I asked my female colleagues at work what they knew about Microsoft Vista. All are tech literate, bright and articulate 20 and 30 somethings. I got answers ranging from ‘is it a credit card?’ to ’something on my computer but I am not sure what.’ The majority of women don’t know or care what an operating system is, and could not identify Microsoft’s flagship product as an example of an operating system.

Meanwhile Apple seem to have no difficulty communicating the value of OSX - it seems as if every insignificant widget is trumpeted as if it were the greatest development in computing since the invention of the mouse. Apple are fortunate to have fans who create a reality-distortion field through which apple’s products appear magical - and under the same lens Microsoft’s products are by definition the exact opposite.

Lovers generally tend to overlook the faults in the object of their affection and Apple have been very good at building that kind of affection amongst their audience. Microsoft have never invested in building any kind of emotional connection with their audience - which is what makes their new campaign such a significant departure from their normal product-focused, conservative advertising. With the imminent launch of Windows 7, Microsoft claim to have fixed the technical issues that disappointed so many Vista users - now the goal should be to fix the marketing so that women understand and care about this thing that Microsoft have made, and understand how how it enhances their life.

Power to the Powerless

Published on November 18, 2008 in Articles and Interesting. 4 Comments

This weekend I have been very upset about Baby P. As a mum, I struggle to understand how anyone can fail to protect and cherish your own child. A child’s love of its mother is unconditional. A child is powerless. A child just wants to be loved, sheltered and protected. A lot of mums feel overwhelmed by the sadness of this story, it seemed to be the biggest topic on the social-networks last weekend.

One group on Facebook (with over 5000 members) used it’s collective investigative power to expose the identities of the mum and ‘carers’ of Baby P. Another group which was less investigativly inclined was entitled entitled “Death is too good for [the mother's name], torture the bitch that killed Baby P.”   Instinctively I felt that this was deserved retribution.  But then I wondered how this could be a good thing.

Do Facebook vigilantes or any other social network have the right or power to bring justice to those who ‘deserve’ it? Is it a case of mob rule or just desserts being served? Is this the downside to a democritisation of media?

Most Facebook groups focus on the benign and trivial: I was amused to see a group who want John Sergeant be their granddad. This is Britain at its eccentric best.  A disrespect for the rules of “Strictly Come Dancing” may be a bit of harmless fun, but what happens when Facebook communities start to openly challenge the rule of law?

The role of social networks has changed. No longer are they restricted to being a ’social utility’ connecting friends for a big night out. Facebook’s users are a collection of single-issue political-parties, each akin to the gun or knife-control lobbying groups.

Once upon a time, you needed to be in position of power to make things happen. Now, you and me can make a change for better or worse simply by asserting opinions online - on anything we believe passionately about.  Whether its to bring back Laura back to the X Factor or or to send a virtual lynch-mob after the villain of the moment. Social networks are proving themselves as serious enabling tools that put power into groups who were once considered to disparate, too obscure or too apathetic to become involved with a political process.

But are we witnessing technology enabling democracy at its best?

Female Flight from Computer Science?

Published on November 16, 2008 in Articles. 4 Comments Tags: , .

 

 

The New York Times reported this week that the number of women studying computer sciences has fallen. 28% of all undergraduate degrees in computer science went to women in 2001. However by 2004-5 women only gained 22% of the degrees. This number is even lower at elite institutions like the MIT where only 12% of the degrees go to women. And according to this article, many computer science departments now report that women make up 10% of the newest entrants. This is in stark contrast to 25 years ago when – as the author claims - women made up up to 50% of computing classes.

Interestingly enough the article quotes figures stating the number of women in science and engineering has increased to 51% in 2004-5 up from 39% in 1984-85. Why is it that the numbers of women in science and engineering are rising while those in computing are not?

I found this very surprising because computing has changed significantly in recent years. Particularly the advent of Web 2.0 seems to attract more women to the internet in general and to working on Web 2.0 technologies in particular. The Fast Company magazine was celebrating women in Web 2.0 just this week.

 

However Web 2.0 might have little to do with what computer science is all about. The number of female web designers is sizeable but web design is by most tech specialists not seen as real programming and - as the article points out - it pays much less than software engineering.

 

Reasons for the lack of women in computing have been discussed widely. It includes that computers are seen as toys for boys, the constant questioning of women’s ability to engage with technology and the geeky and nerdy image of computing - to name but few. With more women using technology to get things done and technology becoming more intuitive and humane, one could have thought that the image of computing is changing.

 

Maybe women are voting with their feet against the way computing is portrayed and taught and instead chose to engage with technology on their own terms. Like with technology design, women might want different computing courses or a different marketing of computer courses. It might be time to explore why computing was a more interesting choice for women 25 years ago than it is today despite of the fact that computing is now omnipresent.