I have to admit that I was in a state of giddy anticipation when I got home to find that the courier had delivered a shiny new Nokia N97: It came in a under-stated black box which resembled a treat from a Regent Street boutique. It was a pleasure to unbox, as I appreciated the way it feels comfortable in my hands.

The N97 is a radical new design, somewhere between a classic touch-screen like the iPhone and a keyboard-phone like the Blackberry. The whole device slides open with a very satisfying swing that just exudes quality engineering revealing an easy to use QUERTY thumb-pad and a joystick for people who do not enjoy using touch-screens. Other bloggers have complained about the angle of the slide: The screen is at approximately thirty degrees to the key-pad, and it’s impossible to push it flat. I never found that to be a problem because the shape of the phone when opened out makes it very easy to hold securely while typing and walking.

I agree with Susy Weaser when she says that the test of a good gadget is that you should not need to read the manual. It does not take me long to download the Facebook and Twitter application.

However, it takes me ages to find out how to change the basics: date and time, profiles, personalisation. I found the structure of the configuration application very confusing: It took half an hour to connect to one of the many WiFi access points in the house and even more time to download the Google Apps.

Nokia are pushing their “Ovi Store” as the one-stop shop for all applications, however I found that I couldn’t find the applications I wanted. The search did not seem to work at all.

In all I think I must have spent about twelve hours customising and tweaking the phone’s apps and settings before I had something which seemed vaguely right.

Speaking of customisations – the phone seemed to want to do it’s own thing: For example even though I set up my own Google Mail application and then the “Mail for Exchange” client (which can be used to connect to Google’s calendar and tasks) it still insisted on forcing me to set up Nokia’s own mail software each time I powered on the phone. Even after I relented and signed up for “Ovi Mail” it still wanted me to set up the mail service every time I switched the phone on, which happened rather a lot given the phone’s tendency to crash in the middle of whatever I happened to be doing.

And on the subject of reliability: The Symbian platform is known for it’s dependable full-featured phones. I’ve been using Nokia’s S60 phones for more than three years. Unfortunately somebody in Nokia’s testing department must have been on holiday when they were preparing this for release: Even after upgrading all the software to the latest version this phone crashed two or three times per day. It usually happened at the least appropriate time, such as when I was talking on the phone.

The most annoying bug was a quirk on the key-lock: If left un-used for a minute the device automatically locks it’s keyboard to prevent accidental dialling. You are supposed to be able to unlock it by simply flicking the keylock switch on the side, however from time to time it would decide to ignore this. Other than removing the battery to hard-reset the phone I could find no way to get back in control of the device. Given that this happened two or three times a week I’m astonished that Nokia’s quality-control people did not spot this problem.

Finally, my biggest gripe is the screen itself: It looks just like any other mobile phone touch-screen however unless you push it quite hard nothing happens. I found it required quite a bit of pressure to make it work, and then given the force you have to use it becomes very imprecise so I often found myself pressing the wrong button by mistake. The N97′s touch-screen is really quite clumsy. It’s got no multi-touch and Nokia cheekily bundle a little stylus with the phone – suggesting that Nokia are well aware that this touch-screen is not intended for touching.

The iPhone has already set the standard for a touch-screen.  Everybody knows how well the iPhone works – you can touch it with one or two fingers. You can manipulate images on screen with easy to learn gestures. You do not need a stylus or any special accessory to use it. Like most modern touch-screens the iPhone, HTC Magic, Palm Pre and pretty much everybody else uses a “capacitive” screen which can sense the presence of your fingertips without the need to push. The N97 uses an older generation of screen known as “Resistive” – it’s the same kind of screen that you find on a Nintendo DS. This cheaper sort of screen relies on actual pressure in order to register input.

Please do not mistake me for an Apple fan, it’s just that I recognise that they got it right whereas Nokia got it wrong. And that’s a real shame because the screen was supposed to be the biggest selling point of this new machine. I cannot think why Nokia decided to go 2nd best for the phone’s main feature.

The N97 is packed with features, cool things like a built in FM transmitter, the best mobile-camera on the market, and an email application that easily rival’s Blackberry’s flagship. On paper this looks like the best phone ever made however silly design mistakes frequent annoying bugs makes me reluctant to recommend this product. Other than the screen (which a great many people will not find a problem), all of the phone’s problems are to do with it’s software so in theory Nokia could release an update which corrects all of the phone’s faults. Rumor has it that they will be releasing a refreshed version of the N97 with an improved screen (but without the joypad) – I hope that Nokia can pull it off second time around.

Finally, it’s been said that the N97 is one of the most eccentric products that Nokia have ever made: The week before I had to give it back they sent me an even more bizarre product to review. It’s supposed to be an “anti-theft” device for the N97. You clip your state of the art Nokia into what looks like an early 1980′s phone and then run an application which is intended to make the N97′s screen look exactly like an old-fashion phone keypad.

The end result is that your N97 is made to look like something that Cybill Shepherd in Moonlighting might have used.  My kids love it.  It shows that even if they did not get the N97 completely right, Nokia has a sense of humour.

I am loving the evolution of the I am a PC campaign.  Its warm, personal and positions Microsoft as a champion of humanity rather than a cold, distant high functional technology brand which mainly appeals to men. Women use technology as a means to creativity and to provide meaningful human interaction in their life.

One of the ads features a 4 and a half year old Kylie (too cute for words) who uses Windows Live Photo Gallery to send a picture of her fish to her parents.  The strategy is simple: technology so simple that a 4 and a half year old could do it.  Another features a small boy has a large construction ranged all around the kitchen, and demonstrates taking lots of pictures of different parts of it, transferring those from the camera to a laptop, and then stitching them all together to make one.

Its a thankful departure from Microsoft’s unsuccessful retort to the Apple ads which was the wrong strategy for a myriad of reasons I have discussed before.  This is about what Microsoft stands for and gives them a narrative that goes beyond their product.

Its not about the piece of kit.  Its about how you use technology to enhance your home.  Its not about the spec.  Its about what that spec enables you to do.  Its not about the photo.  But the memory and signal you are sending to those who you send it to.

It starts to take Microsoft from being part of ‘my office life’  to being at the ‘centre of my home. ‘   Not a bad place to start.

The idea that women are afraid of technology or that they do not use technology as much as male consumers is outdated. In business and in personal use, women make up a large percent of tech users, especially in computer and Internet use. So how, as a technology business owner or marketer, can you attract this large customer base at the same time you pursue teens, male consumers, and other demographics? In order to successfully make your tech products and systems appealing to women customers, you need to understand the ways in which they are influencing the market and other buyers.
1. Women care about “green” technology products. Studies have shown that women are more likely to boycott products that do not implement fair trade practices or that ignore environmental protection recommendations. If you want to keep up with the competition, make sure your products are energy efficient and that your business makes a point to recycle, give back to the community and produce technology through systems that do minimal harm to the environment.
2. They look for products that are multi-functional. Women who are active in the workforce as well as full-time caregivers look for products that can meet all the demands of their lives. You will need to prove that your product can handle extra applications, customizable features and other tools that streamline a customer’s entire life.
3. They monitor what their kids buy. Women who are savvy customers don’t just research their own purchases: they also monitor the things that their kids buy, or the tech toys that they buy for their kids. Remember that when marketing to kids, you’re also marketing to parents, so include features like parental controls, safety and privacy settings, and heavy-duty hardware.
4. They’ve amped up the desire for attractive tech toys. Now that women are investing more and more in technology, tech marketers need to come up with new designs that are aesthetically pleasing. Clunky, awkward laptops that aren’t attractive will never sell to a modern, mobile woman.
5. Women like being informed. Don’t make it impossible to find information about your product, including price, the types of materials used, tech support and energy efficiency. If you bury all of that information behind a snazzy ad, your customer will just head to another seller who is happy to share product information with the customers.

This post was contributed by Tara Miller, who writes about the best online degrees; TaraMillerr00@yahoo.com

Women want brands that offer certainty and trust. Tesco have levels of trust reaching 70%, higher than any financial institution. My research has highlighted women are reassurance addicts when it comes to technology- they will rely heavily on the sales staff or “phone a friend” before they buy technology.

Tesco entering the IT support market is a smart move.Positioning it as a female friendly service is an every smarter strategy. My research with 800 British women highlighted women often feel dumb walking into Dixons or PC World. It’s hard to ask a spotty teenager what “RAM” means. As one women said to me when I asked her first impression of Dixons: “There was a strong scent of man”

But give women a female friendly environment where they feel they can ask silly questions and they will buy. Not only will they buy but they will buy along with their eggs, meat and the rest of the shopping. Hence tech shopping stops being a painful diversion and becomes a less-scary add-on to the shopping list. The no commission business model will also stand Tesco in good stead as so many women talk without feeling under pressure to buy.

My advice to Tesco would be to extend this service to compete with the Geek Squad and offer women help installing and servicing their consumer electronics in their home.

1) Demystifying technology.

2) Going to women’s environments rather than asking them to come to yours.

3) Using women to recruit other women.

4) No commission based business model.

With a strategy like this, who ever needs to smell the scent of man in Dixons again?

I feel like a Russian doll. I get smaller and smaller as the testosterone in the boardroom gets bigger and bigger. I tell myself I am a confident woman yet the environment I am in makes me feel I must change my persona and adapt to my ‘male’ surroundings. I must cut across people when they speak. I must hammer my point home with authority. I must emit an odour of superiority. I must show the world I am King. After all, this is advertising. ‘Cojones’ are the order of the day.

So many women behave like men in the Boardroom in advertising agencies. They feel they must emulate men to be successful. Many of the senior women I work with are not women I would aspire to be like. More like men in drag. This lack of appeal is one of the reasons why only 6% of women make up company board members in the UK compared to a directive in Norway where 40% of all board members have to be female. The reason Norway has chosen this approach is that a boardroom with women on it, improves turnover and attracts more talented women.

I want to propose a new style of Boardroom where women can openly use the traits they have: femininity, intimacy and authenticity. To create an agenda that is open, transparent and supportive. The Boardroom should not be a place for corporate politics but a place for productive intimate business.

Gestalt talks about how boards of directors tend to operate in ways that seek to minimise ineffectiveness. Trevor J Bentley, in relation to Gestalt, says

“Relationships on boards are often tenuous, superficial and dishonest. They are quite often transitory subsytems of people who support each other out of personal interest. The best that most boards achieve often through share option schemes, is to align the self interest of individual directors with the interest of shareholders. This approach tends to create a short term price focus that is nearly always to the detriment of the long-term sustainable growth and well-being of the business.”

This pretty much sums up why we are in a financial crisis. A group of money hungry men had short term personal goals of becoming richer without thinking about the long term consequences of their actions.

I want a far more ‘intimate’ and ‘authentic’ environment: Bentley states that there are 2 parts to working in an intimate system.

The first is knowing what I am prepared to offer others is what they want.

The second is knowing that what I want is what others are prepared to offer me.

My experience is that most people in meetings are never clear or open about what they want. It takes a series of long pointless and frankly ineffective meetings before you start to find out the other party actually wants. You have to “play the game” (countless times I have been asked to “play the game”-each time I am told this, I feel myself revert back to my Russian doll).

Once you are finally clear about what the other parties want, the quality of contact increases and people relate to each other with a degree of authenticity. Its a bit like when you have the frank conversation with your new boyfriend about what you want from the relationship. Once the hazy fog of second guessing has been lifted and everything is so much simpler and more enjoyable.

Today in the boardroom in agencies, I watch women emulate men, leaving the men to dictate the rules of the boardroom. Women must be prepared to use their feminine skills in a productive way and men must be prepared to build cultures that thrive on diversity and tolerance not conformity.

More senior women will attract talented women. Women want role models and female mentors that can support and nurture them. Not to mention, women will design products for other women. And when according to the New York Times, 80% of all products are bought by women, this is a profitable and commercially sound strategy.

I will be joining a top line up at Being-Digital ’09 on 9th June at Centre Point in London. We will be bringing together some of the best digital minds and demos. The conference focus is on debate and discussion; both in person and via SMS or Twitter feedback. I plan to be about most of the day – so hope to see you there.

Links for the programme, registration and website are below:

Website: http://www.being-digital.com
Programme: http://www.tinyurl.com/beingdigital09
Tickets: http://www.being-digital.com/register/
Twitter: @mashupevent

It seems that the UK is falling out of love with the kings of out-of-town box-shifters, PC world. This is a typical comment that I found on YouTube.

The sad truth is never purchase any computer, laptop, or components from PC World. They are the cowboy’s of the computing industry, who over charge, mislead, and sell awful products often to those who know no better. Thankfully, I’ve heard they are in some deep brown stuff financially. Source: YouTube

My WARC conference presentation stressed that the best way to market to women is to be inclusive rather than to simply overtly exclude men. Nevertheless, most marketing activities aimed at women do so simply by shutting-out the other gender. It’s a mirror-image of the current marketing worst-practice. Della, the new netbook sales portal from dell is a pastel-pink feminized counterpart to the unapologetically ultra-masculine Dell.com. It’s a perfect example of the current trend of exclusion marketing.

I remember interviewing one Lady Geek who told me in no uncertain terms that the ‘Dixons Women’s Only night’ was her idea of hell.

“What are they going to do, give me cheese and pineapple on a stick and tell me how to turn the telly on?”

Not exactly the response that Dixons were looking for, and in my experience a strategy which never works quite as well as the men who invented it might expect.

Marketing to women should not feel like “an initiative” i.e that a group of 40 something balding marketing men have been sitting in the boardroom and some bright spark says ‘We need to appeal to women. I know, lets create a portal for women, pink up and dumb down our products…we could even call it Della…(guffaw guffaw)

I admire Dell’s intent. Its brave. It shows that they recognizes that in the current environment, its a smart strategy to improve your bottom line by targeting women. I’m skeptical that Dell will achieve their objectives for two reasons:

Firstly,  do they really have a long-term commitment to growing the female market? Dell has a history of superficial and short-term business strategies such last year’s half-hearted flirtation with Linux . Is there any commitment to go beyond the shell of rebranding and create something which will profoundly appeal to this new market? As Elisabeth Kelan states, when you open the Inspiron artistic shell, its just an ordinary dull Dell laptop underneath.  How much of the products and community parts of the site have been specifically developed with women in mind rather than been re-skinned to appeal to women?

Secondly, I do not think that Dell have achieved a depth of understanding of their new female audience. Evidence of this is the handy lifestyle tips which state the excessively obvious. We also find the usual marketing copy cliches such as ‘giving extension to your digital life’ (I don’t want a digital life, I want a life with technology in it) and ‘enhance your life with technology’ and the ‘giving’ section – it’s the kind of vacuous text that means absolutely nothing.

From a product perspective, the site makes a big deal of their pretty new Inspiron Netbooks, however there’s not a whole lot else on the site – yet another echo of Dell’s failed Linux strategy which also presented an absurdly limited subset of Dell’s quite massive portfolio of products.

My research conducted with Jupiter found that a third of British women are frustrated, alienated and bored by the way tech companies market to them. Despite this most tech marketers are in denial about what must be done: There is plenty which can be done- it just needs to be executed and approached in the right way.

Strategies tech brands need to apply;

1) Go for an implicit strategy appealing to women rather than creating an overt exclusive ‘silo’. Overt branding such as Della, Dixon’s Women’s Only nights and Comets Angels give out wrong signals. Nintendo spent hundreds of dollars understanding women and their fitness regimes but never overtly positioned Wii Fit as ‘gaming for girls.’

2) Make women the heart of your strategy not the icing on the cake. Nike Women has invested millions and is part of a strategy which demonstrates Nike’s long term commitment to women. It goes beyond flogging products and starts to offer real benefits.

3) Develop an authentic understanding of women and what they want before you embark on women only strategies. Employ experts such as the Lady Geeks (shameless plug) who will help you go beyond the superficial and can deliver your proposition in a way that is not going to get women irritated. Dell have lost touch with the reality of those women its trying to sell to.

4) Position technology as entertainment rather than a female or male pursuit. Jeremy Clarkson, has equal appeal and ratings amongst both sexes. Rather than talk about the technical aspects of a car in a dry way, he has used humour and entertainment as a way to make cars appealing.

Della is a somewhat superficial step in the right direction. Lets just hope Dell listen to their customers and radically overhaul Della the concept before it becomes yet another of Dell’s six-month flirtations.

Our client, one of Australia’s most successful boutique trading firms is looking for C++ software developers with the following experience:

* 3+ years C++ Software Development
* Having worked on fast-paced C++ / C# Development Projects
* Contact with latest Technologies: Front Office Trading Applications

We are keen to hear from Australians who want to return home, and who already have the required PR or citizenship status.

This opportunity will see you working as a productive member of an extremely talented Sydney-based software development team, working with cutting edge technologies and joining in with numerous social activities designed to keep you happy, alert and energised.

Duties involve working very closely with traders to produce algorithmic applications to support their electronic trading activities. You will be part of a close-knit team of highly skilled developers and will also liaise directly with traders to better understand their needs.

Culture is very important here; enjoy a family-friendly work/life balance and casual dress code. Candidates who are returning from maternity leave / paternity leave can feel confident that they will be able to return to their families at close of business without worrying about overtime!

If you are a smart software developer who wants to further develop your career in a supportive, engaging environment, do not hesitate to get in touch.

For more information email Lady Geek Nadia Priestley:  nadia@stodge.org. Nadia will be in London next week and able to meet candidates.

The latest N-vision data highlights 50% of women buy fair trade products compared to 35% of men. Women are 10% more likely than men to boycott those manufacturers who contribute to pollution. Women are 5% more likely to consider themselves as ethical shoppers compared to men. Younger women (under 35) and older women (45-64) are far more likely to disagree or disagree strongly compared to men with the statement ‘Most companies in this country are fair to consumers.’

There has been a change in the nation’s mood over the last 30 years: In 1980, only 12% of women and 15% of men agree with this same statement about fairness. By 2008, it was over 40% of men and 42% of women.

There is now a sense of injustice about the way women feel companies treat them. A feeling of being cheated by those corporations who have power. A sense that they should be ‘doing their bit’ for the people and their ‘bit’ should be much more significant than it currently is.

I predict women will lead the movement from a ‘me’ society to a ‘we‘ society. Women no longer want a society with naked greed at its heart. They want generosity as its core value and will seek out brands that offer this.

Brands which are seen to lack this moral dimension are loosing out on more than just a sales opportunity: Brands which are known for their morality are more easily forgiven, or at least given the benefit of the doubt in the event of rumors and bad-news. Take the opposite extreme: Brands such as Monsanto which have allowed themselves to be known for doing things which are not entirely ethical are more easily embroiled in yet more whispering campaigns. There’s a huge cost to appearing immoral.

Brands such as Kiva.org (the micro-lending exchange) are leading the way with a moral contract at the heart of their proposition. Technology brands,with the exception of Google’s “Dont Be Evil”, are trailing way behind with moral propositions.

But why should tech brands care? We are used to buying our tech-products from anonymous sounding foreign brands of whom we know very little about. What could these companies benefit from being seen as ethical? I think there is still a great deal to win in a world of undifferentiated products in commodity markets. You might as well flip a coin when choosing between an Asus and an Acer, but what if the manufacturers could find a way show their differences which appeal to the “slacktivist” sense of moral consumers?

The cynical amongst us will call it green-washing, but the fact remains that people will often choose a higher-priced product if they feel that it is more ethically sound, even people who’d never attended a protest march in their lives. Shopping is a form of passive-activism.

Tech brands must take the advice of Bill Bernach and:

Stop believing in what we sell and start selling what we believe in.”

The fact remains women are still more loyal to companies than men. Men are approx 10% more likely to agree with the statement ‘I am less loyal to companies that I previously was’. If tech brands want to attract and retain the most loyal sex, they must start with a moral contract and set of values.

This is no longer niche idealism but corporate realism.