Lady Geek

I have to admit that I was in a state of giddy anticipation when I got home to find that the courier had delivered a shiny new Nokia N97: It came in a under-stated black box which resembled a treat from a Regent Street boutique. It was a pleasure to unbox, as I appreciated the way it feels comfortable in my hands.

The N97 is a radical new design, somewhere between a classic touch-screen like the iPhone and a keyboard-phone like the Blackberry. The whole device slides open with a very satisfying swing that just exudes quality engineering revealing an easy to use QUERTY thumb-pad and a joystick for people who do not enjoy using touch-screens. Other bloggers have complained about the angle of the slide: The screen is at approximately thirty degrees to the key-pad, and it’s impossible to push it flat. I never found that to be a problem because the shape of the phone when opened out makes it very easy to hold securely while typing and walking.

I agree with Susy Weaser when she says that the test of a good gadget is that you should not need to read the manual. It does not take me long to download the Facebook and Twitter application.

However, it takes me ages to find out how to change the basics: date and time, profiles, personalisation. I found the structure of the configuration application very confusing: It took half an hour to connect to one of the many WiFi access points in the house and even more time to download the Google Apps.

Nokia are pushing their “Ovi Store” as the one-stop shop for all applications, however I found that I couldn’t find the applications I wanted. The search did not seem to work at all.

In all I think I must have spent about twelve hours customising and tweaking the phone’s apps and settings before I had something which seemed vaguely right.

Speaking of customisations – the phone seemed to want to do it’s own thing: For example even though I set up my own Google Mail application and then the “Mail for Exchange” client (which can be used to connect to Google’s calendar and tasks) it still insisted on forcing me to set up Nokia’s own mail software each time I powered on the phone. Even after I relented and signed up for “Ovi Mail” it still wanted me to set up the mail service every time I switched the phone on, which happened rather a lot given the phone’s tendency to crash in the middle of whatever I happened to be doing.

And on the subject of reliability: The Symbian platform is known for it’s dependable full-featured phones. I’ve been using Nokia’s S60 phones for more than three years. Unfortunately somebody in Nokia’s testing department must have been on holiday when they were preparing this for release: Even after upgrading all the software to the latest version this phone crashed two or three times per day. It usually happened at the least appropriate time, such as when I was talking on the phone.

The most annoying bug was a quirk on the key-lock: If left un-used for a minute the device automatically locks it’s keyboard to prevent accidental dialling. You are supposed to be able to unlock it by simply flicking the keylock switch on the side, however from time to time it would decide to ignore this. Other than removing the battery to hard-reset the phone I could find no way to get back in control of the device. Given that this happened two or three times a week I’m astonished that Nokia’s quality-control people did not spot this problem.

Finally, my biggest gripe is the screen itself: It looks just like any other mobile phone touch-screen however unless you push it quite hard nothing happens. I found it required quite a bit of pressure to make it work, and then given the force you have to use it becomes very imprecise so I often found myself pressing the wrong button by mistake. The N97′s touch-screen is really quite clumsy. It’s got no multi-touch and Nokia cheekily bundle a little stylus with the phone – suggesting that Nokia are well aware that this touch-screen is not intended for touching.

The iPhone has already set the standard for a touch-screen.  Everybody knows how well the iPhone works – you can touch it with one or two fingers. You can manipulate images on screen with easy to learn gestures. You do not need a stylus or any special accessory to use it. Like most modern touch-screens the iPhone, HTC Magic, Palm Pre and pretty much everybody else uses a “capacitive” screen which can sense the presence of your fingertips without the need to push. The N97 uses an older generation of screen known as “Resistive” – it’s the same kind of screen that you find on a Nintendo DS. This cheaper sort of screen relies on actual pressure in order to register input.

Please do not mistake me for an Apple fan, it’s just that I recognise that they got it right whereas Nokia got it wrong. And that’s a real shame because the screen was supposed to be the biggest selling point of this new machine. I cannot think why Nokia decided to go 2nd best for the phone’s main feature.

The N97 is packed with features, cool things like a built in FM transmitter, the best mobile-camera on the market, and an email application that easily rival’s Blackberry’s flagship. On paper this looks like the best phone ever made however silly design mistakes frequent annoying bugs makes me reluctant to recommend this product. Other than the screen (which a great many people will not find a problem), all of the phone’s problems are to do with it’s software so in theory Nokia could release an update which corrects all of the phone’s faults. Rumor has it that they will be releasing a refreshed version of the N97 with an improved screen (but without the joypad) – I hope that Nokia can pull it off second time around.

Finally, it’s been said that the N97 is one of the most eccentric products that Nokia have ever made: The week before I had to give it back they sent me an even more bizarre product to review. It’s supposed to be an “anti-theft” device for the N97. You clip your state of the art Nokia into what looks like an early 1980′s phone and then run an application which is intended to make the N97′s screen look exactly like an old-fashion phone keypad.

The end result is that your N97 is made to look like something that Cybill Shepherd in Moonlighting might have used.  My kids love it.  It shows that even if they did not get the N97 completely right, Nokia has a sense of humour.